Kaiser top rated health plan

Most of the state’s largest HMOs scored well in overall quality care and customer satisfaction, but even the highest scorers in the annual Health Care Quality Report Card had some shortfalls.

The annual report released today by the state-run Office of the Patient Advocate evaluates California’s nine largest health maintenance organizations, which serve some 12 million enrollees, and more than 200 medical groups statewide.

For a third straight year, Kaiser Permanente is the only health plan in California to earn a maximum four-star rating for overall quality of care, based on meeting national standards. Both Kaiser’s Northern California and Southern California HMOs received four stars, designating “excellent.”

Six other HMOs received three stars, designating “good.” They are Anthem Blue Cross, Blue Shield of California, CIGNA, Health Net of California, PacifiCare of California and Western Health Advantage.

Aetna Health of California Inc. received two stars, designating “fair.”

However, results were decidedly mixed in specific segments.

For example, Kaiser Permanente Northern California received only one star, or “poor,” in plan service, based on member ratings compared with plans nationwide.

Aetna, in contrast, received three stars in the plan service segment.

Kaiser Permanente Ranked No. 1 Health Insurance Provider in Customer Loyalty

Kaiser Permanente received the highest customer loyalty ranking in the health insurance sector, based on the Satmetrix 2011 Net Promoter® industry rankings. A new addition to this year’s benchmarks, Kaiser Permanente received a Net Promoter Score, or NPS® of 28 percent, more than 30 points higher than the industry average of negative 5 percent.

“Kaiser Permanente stood out as the leader in customer loyalty among eight health insurance providers profiled in the benchmark study,” said John Abraham, general manager of Net Promoter programs at Satmetrix. “The company’s managed care model, which combines health insurance with provision of care, set it apart from traditional health insurance companies. Customers mentioned personalized service, convenience and high-quality end-to-end health care as key reasons they would recommend the company.”

“We are very pleased to know that our focus on quality care, customer service and convenience is being recognized by consumers across the country. Kaiser Permanente has made a significant effort to put our patients and members at the center of all we do,” said Arthur M. Southam, MD, executive vice president, Health Plan Operations, for Kaiser Permanente. “Our unique integrated care delivery model, supported by ground-breaking health information technology, enables us to coordinate a member’s care efficiently and effectively.”

Kaiser Permanente at San Diego Career Fair

If you are interested in a job with Kaiser:

Diverse Careers announced the San Diego Career Fair on Feb. 24 from 10 a.m. to 2 p.m. at the Doubletree Hotel San Diego/Mission Valley located at 7450 Hazard Center Dr., San Diego, Calif.

According to a release, exhibitors include Aflac, Independent Capital Management, Kaiser Permanente, New York Life Insurance Company, Prudential Financial, San Diego County Sheriff’s Department, and Verizon Wireless.

Job seekers and employers are encouraged to participate. This recruiting event is open to everyone and is free to job seekers. Job seekers may also search jobs and post their resume prior to the event.

Diverse Careers is a job board website and career fair management company located in Southern California.

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Just keep in mind, some companies attend job fairs as a matter of policy with no interest in hiring.

Shingles vaccine associated with 55% reduced risk of disease: Study

Receiving the herpes zoster vaccine was associated with a 55 per cent reduced risk of developing shingles, according to a Kaiser Permanente study of 300,000 people that appears in the current issue of the Journal of the American Medical Association.

This retrospective study observed the outcomes of the effectiveness of the herpes zoster vaccine in a large, diverse population of men and women ages 60 years and older. Researchers found a significant reduced risk of shingles across all sub-groups — those who are healthy as well as those with chronic conditions including diabetes or heart, lung or kidney diseases.

These study findings differ from the clinical trial of the vaccine, which observed its effectiveness on 38,000 participants 60 years of age and older and found it less effective for people older than 75. This new study found a 55 per cent reduced risk of shingles among adults 60 years and older, as well as adults 75 years and older who received the vaccine.

These findings support Centers for Disease Control and Prevention recommendations to offer the vaccine to eligible patients of all ages, including those over 75. Researchers note that additional examination of the vaccine’s effect in the oldest group should continue. The herpes zoster vaccine was licensed in 2006, but uptake in the United States remains low: about 10 per cent in 2009 among adults 60 years and older.

“Our study shows the vaccine has the potential to prevent tens of thousands of cases of shingles, a painful, lingering disease,” said study lead author Hung Fu Tseng, PhD, MPH, a research scientist with the Kaiser Permanente Department of Research & Evaluation in Pasadena, California. “We suggest clinicians follow the CDC’s recommendations to talk to their patients about the option of vaccination against this serious condition.”

There are more than 1 million episodes of shingles every year in the United States. Shingles is a painful condition that can last months or years and can seriously impact quality of life. Shingles is caused by the dormant chickenpox virus, which stays in the body after a person has recovered from chickenpox. The virus can reactivate and replicate and cause shingles and damage to the nerve system. The elderly are especially vulnerable because as we age, our immunity against the virus that causes shingles declines.

“The risk of developing shingles during a lifetime is about 30 per cent. It is therefore reassuring to confirm results of the original clinical trial that the herpes zoster vaccine is effective at preventing this painful disease,” said study co-author Rafael Harpaz, MD, MPH, an epidemiologist with the Centers for Disease Control and Prevention’s National Center for Immunization and Respiratory Diseases. “Although that trial was well done, one cannot be sure a vaccine works outside a research setting until you evaluate it in routine medical practices. In addition, our study also provided new information that the vaccine worked to prevent shingles involving the eye, which can result in very serious complications.”

Researchers conducted a retrospective observational study that looked at 75,761 vaccinated and 227,283 unvaccinated male and female members of Kaiser Permanente in Southern California from 2007 to 2009, using electronic health records to compare the incidence of shingles of the vaccinated and unvaccinated populations. Results remained after taking into account differences in sex, race, chronic diseases and prior utilization.

This is the latest in a series of published Kaiser Permanente studies undertaken to better understand vaccine effectiveness and safety. Dr. Tseng published another study in JAMA that found the pneumococcal pneumonia vaccination is not associated with a reduced risk of heart attacks or strokes. Another Kaiser Permanente study found the combination vaccine for measles, mumps, rubella and chickenpox (MMRV) is associated with double the risk of febrile seizures for 1- to 2-year-old children compared to same-day administration of the separate vaccine for MMR (measles, mumps, rubella) and the varicella (V) vaccine for chickenpox. Other recent published Kaiser Permanente studies found children of parents who refuse vaccines are nine times more likely to get chickenpox and 23 times more likely to get whooping cough compared to fully immunized children. A study published last year found that herpes zoster, also known as shingles, is very rare among children who have been vaccinated against chickenpox.

Co-authors of the paper include Hung Fu Tseng, PhD, MPH, Ning Smith, PhD, Lina S. Sy, MPH and Steven J. Jacobsen, MD, PhD, with Kaiser Permanente Department of Research & Evaluation; and Rafael Harpaz, MD, MPH, and Stephanie R. Bialek, MD, MPH, with the Centers for Disease Control and Prevention National Center for Immunization and Respiratory Diseases, Division of Viral Diseases.

The Department of Research & Evaluation (R&E) conducts high quality, innovative research into disease etiology, prevention, treatment and care delivery. Investigators conduct epidemiology, health sciences, and behavioural research as well as clinical trials. Areas of interest include diabetes and obesity, cancer, HIV/AIDS, cardiovascular disease, aging and cognition, pregnancy outcomes, women’s and children’s health, quality and safety, and pharmacoepidemiology. Located in Pasadena, California, the department focuses on translating research to practice quickly to benefit the health and lives of Kaiser Permanente Southern California members and the general population.

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 8.6 million members in nine states and the District of Columbia

Court-ordered Kaiser Permanente pay raises should appear Jan. 14 Read more: Court-ordered Kaiser Permanente pay raises should appear Jan. 14

by Kathy Robertson, Sacramento Business Journal

A long-overdue 2 percent raise — and back pay — will show up in paychecks this month for about 2,300 Kaiser Permanente workers in Southern California.

The first payments will show up in their Jan. 14 paychecks. Any adjustments due to overtime or errors calculating actual hours worked will be made no later than the Jan. 28 paychecks, Kaiser officials state in an affidavit filed in U.S. District Court on Jan. 5.

An administrative law judge ruled in December that Kaiser violated federal labor law by withholding scheduled raises and other benefits for Southern California workers who voted to leave Service Employees International Union to join a rival a year ago.

The affected workers are members of SEIU-United Healthcare Workers West and covered by Kaiser’s national agreement with a coalition of labor unions when they voted to leave for the National Union of Healthcare Workers.

After the vote in January 2010, Kaiser refused to pay the workers a 2 percent raise that took effect for coalition members in April and withdrew tuition-reimbursement benefits and paid time off for shop-steward training.

NUHW continues in contract negotiations with Kaiser, but has not reached a deal.

A complaint was filed that argued the coalition agreement covers the workers until they reach a new contract. A judge agreed last month and ordered Kaiser to pay workers what they are owed.

The affidavit states workers became eligible for reimbursement for continuing education expenses, including tuition, effective Dec. 15. Also effective on that day, Kaiser will allow union stewards to attend paid steward training meetings.

The (Unapproved) Kaiser Permanente Health Insurance Blog

One man’s experience with Kaiser.   I have been a member of Kaiser for several years, so I decided to share my experiences (mostly good) and (some) bad about the company.  When many people whine about the company, they are really complaining about a specific Doctor.  It’s just that the Dr. happens to work for Kaiser.  Sometimes young, sometime foreign.  There around truth in some stereotypes, or they would not continue to be around, right?

Also some Doctors at Kaiser have less than a great bedside manner.  You get 15 minutes, they go over your condition and that’s it.  If you want to complain about some other health issue, many will urge you to make an appointment or refer you to a specialist.  That’s not rudeness, it’s efficient! If the Doctors took an hour per patient, premiums would go up 400%! Instead of complaining about the care, people would riot because of the price.  So there will be complaints, many legit.  But compare the size of Kaiser to the complaints.  There were only 7 complaints on the BBB for the San Diego Kaiser on Mt. Zion.

Legal law stuff: I am unauthorized and unsponsored by Kaiser Permanente.  I do not represent Kaiser or have client info or policy data.  Did I mention I am not in any way affiliated or connected to Kaiser?

Kaiser Permanente premium increase

Did you just see the recent premium increases in your mail from Kaiser Permanente?  Now we are paying $375 for me and $347 for my wife per month.  2 years ago, I was paying $275 per month to Kaiser. That is a 36% increase in health care premiums, or 18% per year.

In this economy, people will have to look for ways to decrease their health insurance expense, mostly by increasing deductibles and co-pays.

Out of control health insurance is not special to Kaiser Permanente.  Increasing health insurance rates are here to stay as long as government subsidizes a huge portion of the premiums.  Everyone remembers the outrage with Aetna requesting a 40+% increase in rates in a single year while posting record profits.  Why did Aetna try it?  Because they could!

As long as taxpayers sit back and accept a growing tsunami of (medicare) debt, health care prices will continue to raise.  When government ends medicare (which they will have to eventually), prices for health insurance will seak out their own level.

President Obama even says that health insurance premiums will most likely increase because of his measures. That to me is not enabling more people to get healthcare.  It’s time to end government healthcare entitlements, slash income taxes, and watch the economy come roaring back.